Customer Suppport Professional
Superior Internet Solutions
No. of Vacancies : 2
Job Description / Responsibility Troubleshooting problems with customers.Help clients with general questions about email and websites.Documenting process flow.Articulating problems in a clear and concise manner both written and verbally.Track daily performance.Show up on time and have a positive attitude daily.
Educational RequirementsMasters Degree or Above
Application Deadline: April 26, 2008
Friday, November 7, 2008
Thursday, November 6, 2008
Nonverbal Communications:
Nonverbal Communications:
Escape the Pitfalls
It begins even before you say your first word in an interview. As the interviewer walks toward you to shake hands, an opinion is already being formed. And as you sit waiting to spew out your answers to questions you've prepared for, you are already being judged by your appearance, posture, smile or your nervous look.
Look back at speakers or teachers you've listened to. Which ones stand out as memorable? The ones who were more animated and entertaining, or the ones who just gave out information? This is not to say you have to entertain the interviewer -- no jokes required -- but it does mean the conversation should be animated and interactive. If you say you are excited about the prospect of working for this company but don't show any enthusiasm, your message will probably fall flat. So smile, gesture once in a while, show some energy and breathe life into the interview experience.
And don't underestimate the value of a smile. In addition to the enthusiasm it expresses to the interviewer, smiling often makes you feel better about yourself.
Nonverbal Messages:
The Handshake: It's your first encounter with the interviewer. She holds out her hand and receives a limp, damp hand in return -- not a very good beginning. Your handshake should be firm -- not bone-crushing -- and your hand should be dry and warm. Try running cold water on your hands when you first arrive at the interview site. Run warm water if your hands tend to be cold. The insides of your wrists are especially sensitive to temperature control. Your Posture: Stand and sit erect. We're not talking ramrod posture, but show some energy and enthusiasm. A slouching posture looks tired and uncaring. Check yourself out in a mirror or on videotape. Eye Contact: Look the interviewer in the eye. You don't want to stare at her like you're trying to look into her soul, but be sure to make sure your eyes meet frequently. Avoid constantly looking around the room while you are talking, because that can convey nervousness or a lack of confidence with what is being discussed. Don't Fidget: There is nothing worse than people playing with their hair, clicking pen tops, tapping feet or unconsciously touching parts of the body. Preparing what you have to say is important, but practicing how you will say it is imperative. The nonverbal message can speak louder than the verbal message you're sending.
Escape the Pitfalls
It begins even before you say your first word in an interview. As the interviewer walks toward you to shake hands, an opinion is already being formed. And as you sit waiting to spew out your answers to questions you've prepared for, you are already being judged by your appearance, posture, smile or your nervous look.
Look back at speakers or teachers you've listened to. Which ones stand out as memorable? The ones who were more animated and entertaining, or the ones who just gave out information? This is not to say you have to entertain the interviewer -- no jokes required -- but it does mean the conversation should be animated and interactive. If you say you are excited about the prospect of working for this company but don't show any enthusiasm, your message will probably fall flat. So smile, gesture once in a while, show some energy and breathe life into the interview experience.
And don't underestimate the value of a smile. In addition to the enthusiasm it expresses to the interviewer, smiling often makes you feel better about yourself.
Nonverbal Messages:
The Handshake: It's your first encounter with the interviewer. She holds out her hand and receives a limp, damp hand in return -- not a very good beginning. Your handshake should be firm -- not bone-crushing -- and your hand should be dry and warm. Try running cold water on your hands when you first arrive at the interview site. Run warm water if your hands tend to be cold. The insides of your wrists are especially sensitive to temperature control. Your Posture: Stand and sit erect. We're not talking ramrod posture, but show some energy and enthusiasm. A slouching posture looks tired and uncaring. Check yourself out in a mirror or on videotape. Eye Contact: Look the interviewer in the eye. You don't want to stare at her like you're trying to look into her soul, but be sure to make sure your eyes meet frequently. Avoid constantly looking around the room while you are talking, because that can convey nervousness or a lack of confidence with what is being discussed. Don't Fidget: There is nothing worse than people playing with their hair, clicking pen tops, tapping feet or unconsciously touching parts of the body. Preparing what you have to say is important, but practicing how you will say it is imperative. The nonverbal message can speak louder than the verbal message you're sending.
Top Ten Reasons Why You Need a Cover Letter
Top Ten Reasons Why You Need a Cover Letter
Your cover letter presents your intentions, qualifications, and availability to a prospective employer in a succinct, appealing format. It's your first chance to make a great impression, a personalized letter indicates you are serious about your job search. Your resume can give the nitty-gritty of dates, places of employment, and education but your cover letter must entice the reader to take the extra few minutes to consider you when faced with hundreds and thousands of candidates for any one job opening.
1. Do you really need a cover letter?You bet! Just as you would never just show up unannounced at a prospective employer's door, your resume should Never just appear solo on a decision- maker's desk. Your cover letter is your first opportunity to introduce yourself, present your qualifications, and show the search committee you are a potential candidate for the advertised position.
2. Personalize it to the company. Anyone can reproduce a "canned" cover letter and hope for the best. Instead, take a few minutes to personalize your letter by showing that you are really serious about working for the companies you are contacting. State the reason that you are interested in working for that particular company. Mention a department, a new project the company is involved in, an acquisition the company has made. Show that you have done your homework. Address the cover letter to a specific individual whenever possible.
3. Why are you sending your resume and cover letter?Cover letters should be clear and to the point. Include the specific job title, two to three reasons why your experience makes a good fit, and a brief outline of career highlights.
4. Highlight your strengths!You may be a great person and never call in sick, but prospective employers really want to know why they should consider you for this position. Brag a little! Give a few facts, list relevant skills, and state accomplishments on your present or most recent jobs that will be impressive. Increased overseas sales by 93%? Negotiated new financial leases/loans? Implemented new training programs which reduced staff turnover by 15%?
5. State your intentions and qualifications right up front.If you expect a senior personnel manager or recruiter to wade through a mish-mash of information on your cover letter before understanding why you are sending your resume, chances are, it will never happen.
6. What makes you different?Emphasize your skills, talents, and experiences to show how you would be a valuable addition to the team. If you have relevant volunteer or professional experience include it briefly in your cover letter. Example: An accountant who serves as volunteer treasurer for a nonprofit community health organization; an international sales rep who has lived in Europe and Asia and speaks several languages.
7. No negative information!Never include personality conflicts with previous employers, pending litigation suits, or sarcastic remarks in your cover letter. If you are bad-mouthing your present place of employment, interviewers may fear a repeat performance if they hire you.
8. When should you include salary/relocation information?The rule of thumb is to always include salary requirements and/or salary history in the cover letter if a prospective employer requests it. For example: My salary requirements are $60,000-$75000 (negotiable). Or: My current salary is $53,000 at XYZ corporation. To eliminate this information from your cover letter may justify your resume getting tossed out. Never include salary and relocation information on your resume, only address this information in your cover letter.
9. Action Steps to TakeTake a proactive approach in your cover letter. State the fact that you are available for a personal interview; give your home, work, e-mail, and/or cell phone numbers where you can be reached; note that you will follow up by phone (where possible) to provide any additional information required.
10. Be direct!A professionally written cover letter and resume can open the doors to your next position on the corporate ladder, as well as a new career in a different field. A clean, error-free presentation combined with strong phrasing and solid facts will encourage the reader to review the attached resume and call you in for an interview.
Your cover letter presents your intentions, qualifications, and availability to a prospective employer in a succinct, appealing format. It's your first chance to make a great impression, a personalized letter indicates you are serious about your job search. Your resume can give the nitty-gritty of dates, places of employment, and education but your cover letter must entice the reader to take the extra few minutes to consider you when faced with hundreds and thousands of candidates for any one job opening.
1. Do you really need a cover letter?You bet! Just as you would never just show up unannounced at a prospective employer's door, your resume should Never just appear solo on a decision- maker's desk. Your cover letter is your first opportunity to introduce yourself, present your qualifications, and show the search committee you are a potential candidate for the advertised position.
2. Personalize it to the company. Anyone can reproduce a "canned" cover letter and hope for the best. Instead, take a few minutes to personalize your letter by showing that you are really serious about working for the companies you are contacting. State the reason that you are interested in working for that particular company. Mention a department, a new project the company is involved in, an acquisition the company has made. Show that you have done your homework. Address the cover letter to a specific individual whenever possible.
3. Why are you sending your resume and cover letter?Cover letters should be clear and to the point. Include the specific job title, two to three reasons why your experience makes a good fit, and a brief outline of career highlights.
4. Highlight your strengths!You may be a great person and never call in sick, but prospective employers really want to know why they should consider you for this position. Brag a little! Give a few facts, list relevant skills, and state accomplishments on your present or most recent jobs that will be impressive. Increased overseas sales by 93%? Negotiated new financial leases/loans? Implemented new training programs which reduced staff turnover by 15%?
5. State your intentions and qualifications right up front.If you expect a senior personnel manager or recruiter to wade through a mish-mash of information on your cover letter before understanding why you are sending your resume, chances are, it will never happen.
6. What makes you different?Emphasize your skills, talents, and experiences to show how you would be a valuable addition to the team. If you have relevant volunteer or professional experience include it briefly in your cover letter. Example: An accountant who serves as volunteer treasurer for a nonprofit community health organization; an international sales rep who has lived in Europe and Asia and speaks several languages.
7. No negative information!Never include personality conflicts with previous employers, pending litigation suits, or sarcastic remarks in your cover letter. If you are bad-mouthing your present place of employment, interviewers may fear a repeat performance if they hire you.
8. When should you include salary/relocation information?The rule of thumb is to always include salary requirements and/or salary history in the cover letter if a prospective employer requests it. For example: My salary requirements are $60,000-$75000 (negotiable). Or: My current salary is $53,000 at XYZ corporation. To eliminate this information from your cover letter may justify your resume getting tossed out. Never include salary and relocation information on your resume, only address this information in your cover letter.
9. Action Steps to TakeTake a proactive approach in your cover letter. State the fact that you are available for a personal interview; give your home, work, e-mail, and/or cell phone numbers where you can be reached; note that you will follow up by phone (where possible) to provide any additional information required.
10. Be direct!A professionally written cover letter and resume can open the doors to your next position on the corporate ladder, as well as a new career in a different field. A clean, error-free presentation combined with strong phrasing and solid facts will encourage the reader to review the attached resume and call you in for an interview.
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