Call center Jobs

Citycell -


Customer Care Manager
Customer Care Manager (Rajshahi and Khulna/ Barisal)



Job Description / Responsibility
Ensure desired level of customer service of assigned division/s aligned with company’s strategy and vision Facilitate intra & Inter divisional cooperation and communication Mobilize the customer care team of the assigned division/s to deliver desired level of customer service Drive continuous improvement of processes, systems and quality of staff Drive staff development schemes in regard to training, career planning, retention and recognition in line with company’s business strategy



Educational RequirementsMasters preferably MBA from a reputed institute




Experience Requirements3 to 5 year(s)



Additional Job Requirements The applicant should have at least 3/ 5 years experience in service industry, including experience in supervising and managing team. Leadership qualities to direct and motivate employeesReasonable understanding of Customer Service Operations and its management Clarity on the strategic impact of customer service in organization Effective listening, reasoning, facilitation, negotiation, communication and interpersonal skills Analytical skill Ability to manage projects effectively


Job LocationBarisal, Khulna, Rajshahi


Job SourceBdjobs.com Online job posting



Application Deadline: May 06, 2008