Job In Medical

Apollo Hospitals Dhaka is the newest hospital in the Apollo Hospital Group family, Southeast Asia's largest healthcare provider. The Hospital is a 450-bed tertiary care facility delivering international standard healthcare at an affordable price to the people of Bangladesh. With a complete range of diagnostic, medical and surgical facilities, the Hospital strives to be at the forefront of medical care in Bangladesh. Apollo Hospitals Dhaka is looking for qualified, skilled and experienced individual for the following position:


POSITION: EXECUTIVE - CALL CENTER



JOB RESPONSIBILITIES:Facilitate the management activity of Appointment call centre of Apollo hospital DhakaMaintain daily appointment & incoming call register.Maintain online appointments.Maintain confirmation and cancellation of the appointments.Maintain re-schedule of the appointments.Updating the reserve slot register.Maintain call back & request registers.Aware about the leave of consultants & updating related departments.Maintain the report of NO SHOW (current & previous). Co-ordinate with the consultant & Operations regarding appointment slots for the new consultants.Executing Supervisors instruction to the call center staffs.Preparing monthly duty roaster for the call center staffs.Arranging call center staff coordination meeting and training.Implementing, Supervising and Ensuring of concerned policies regarding call center.





JOB SPECIFICATIONS:
Education/ExperienceM.B.A./ Masters with 3-5 years experience in relevant field.
Technical CompetenciesProven Experience in multi tasking. Information Monitoring.Planning & Organizing.Pattern Reorganization.
Behavioral Competencies Self confidence.Judgment.Professional knowledge.Customer orientation.
Salary Range : Negotiable based on experience.
Job location : Dhaka





Instructions to apply: Please send your CV, contact telephone-email number and photograph to recruit@apollodhaka.com or to the General Manager-Human Resources, Apollo Hospitals Dhaka, Plot 81, Block E, Bashundhara R/A, Dhaka-1229. Short listed candidates will be invited to selection process. Candidates who have applied before need not to apply.
Application Deadline: July 28, 2008